Role/Responsibilities:
• Email campaign configuration and execution
• Internal & external training of campaign process, platform tools & custom applications
• Rolling out and training clients on new tools & approaches
• Product roadmap feedback
• Mentoring of Campaign Managers
• Gathering campaign requirements and finalizing briefing Managing the creative process if required
• Audience creation, management and data troubleshooting (not responsible for the data integrity - BSA)
• Campaign Quality Assurance and testing Campaign performance tracking & reporting
• Managing & maintaining campaign documentation Management of campaigns and communications of time,
scope, cost
• Campaign/trigger monitoring & issue resolution management
• Developing & maintaining internal & external training materials
• Day to day support of platform tools & custom applications for self-deployment clients
• Active participation in internal and external calls to understand upcoming projects or campaigns
• Primary point person for the client for all things operational and campaign related.