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Wipro Recruitment 2022 Customer Service Representative

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Job Details

Job Location:

Organization:

Experience:

Job Role:

Noida

WIPRO

Fresher, Experienced

Customer Service Representative

Salary:

NA

Job Type:

Full Time

Vacancies:

Description:

Your Impact as a Customer Service Representative

Customer Service through calls, Chats & emails
Ensure timely and accurate service delivery at defined productivity levels
Build client & domain knowledge to be able to deliver a resolution on the first conversation
Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time & Customer Effort
Maintain Internal & Client level delivery quality on calls, chats & email conversations
Adhere to Customer Service Attendance & Accountability policies
Execute issue /query resolution and ensure proper documentation & follow-up
Identify, share and support operational improvements



Roles & Responsibilities:

You bring knowledge & expertise Required Experience

Experience 0- 2 yrs
Excellent communication skills
Should be flexible to work in rotational shifts
Proficient in computer usage and Basic knowledge on MS Office
Defined career roadmap which offers growth opportunities
Performance based incentive program**
Investment in talent development and skills enhancement
Work life balance with 5 day work week
Collaborative environment with best in class professionals
Focus on colleague engagement and fun@work
Depends on Process/Client alignment

Qualifications:

Education

Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
Full time MBA, BE, and B-Tech graduates with minimum 6 months of BPO experience
Undergraduate (Except pursuing any regular course/technical course, pursuing course with specialization in Stats, Maths, Hons & Eco Hons, current year 12th Pass out)
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