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Tide Hiring For Customer Support Associate

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Job Details

Job Location:

Organization:

Experience:

Job Role:

Hyderabad

Tide

Experienced

Customer Support Associate

Salary:

NA

Job Type:

Full Time

Vacancies:

Description:

✅As a Customer Support Associate you’ll be doing:
-Leading direct communication with customers over chat and email, and, whenever needed – over the phone (perform outbound calls to customers when requested by them);
-Following established procedures and guidelines, but also participate in creating new processes or improving the existing ones;
-Delivering a 5-star customer experience based on a set of pre-defined metrics (Customer Satisfaction, Volume Contribution, Quality Assurance);

✅What makes you a great fit:
-You are comfortable talking to customers (phone, chat, email) and experience liaising with and responding to member queries (however difficult). Customer-focused mindset is a must!
-You have 1-4 years of experience as a customer support associate
-You are willing to handle customer requests via chat, phone, or email
-You have excellent spoken and written English skills (B2 or higher)
-You are comfortable using industry tools like Kustomer, GSuite, and Jira
-You enjoy finding novel ways to solve difficult problems

Last date to Apply:

Contact person Name:

NA

Email:

NA

Phone:

Website:

Apply Link:

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