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ThoughtSpot Hiring For Technical Support Engineer (Japanese Speaking)

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Job Details

Job Location:

Organization:

Experience:

Job Role:

Bangalore

ThoughtSpot

Fresher

Technical Support Engineer (Japanese Speaking)

Salary:

NA

Job Type:

Full Time

Vacancies:

Description:

#What You'll Do:
●Take a customer-first approach to troubleshoot, debug and diagnose product issues.
●Provide technical support in Japanese to customers based in Japan
●Ensure prompt and accurate updates, meet SLAs and provide timely resolution to customer issues.
●Create knowledge-base articles to document knowledge and help customers self service.
●Understand cloud NetOps and SecOps aspects.

#What You'll Bring:
●Must be Fluent in Japanese and English
●B.E/B.Tech degree in Computer Science or relevant industry experience.
●Relevant work experience troubleshooting Linux Systems.
●Experience in virtualization and Cloud technologies
●Experience in enterprise customer support, on-call rotation for critical SRE systems, leading incident review and root cause analysis.
●Ability to diagnose technical problems and work with Engineering on escalated issues.
●Strong problem solving skills, algorithmic thinking and a strong foundation in how systems should work.
●Understanding of tools & frameworks required to Operate and manage Cloud infrastructure.
●Strong customer service skills.
●Solid communication skills and ability to work independently.
●Ability to leverage automation, monitoring and data analysis to ensure high availability.
●Familiarity with programming languages like C/C++, Python, Go or Java.
●Exposure to infrastructure and service monitoring tools.

Last date to Apply:

Contact person Name:

NA

Email:

NA

Phone:

Website:

Apply Link:

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