Job Description

As an IT Support Specialist, you will provide first level technical support
to internal customers and ensures quality services to gain high
customer satisfaction ratings. You will respond to telephone calls and
email messages from users requesting for assistance. You will do the
logs and keeps records of customer/employee queries. You will also
interpret problems and analyzes possible causes of hardware and
software failure. You will identify computer hardware, software and
telecommunications malfunctions as well as take the appropriate action
to resolve issues ensuring data and system integrity. You will test,
configure, install, modify, maintain, and repair computer hardware,
operating systems, applications, software patches and updates.