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Sopra Steria Hiring For Service Desk Junior Engineer

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Job Details

Job Location:

Organization:

Experience:

Job Role:

Noida

Sopra Steria

Fresher

Service Desk Junior Engineer-Infrastructure Management

Salary:

NA

Job Type:

Full Time

Vacancies:

NA

Description:

#Job Description
-Handling calls, Emails, Chats, incidents and Manage alerts. Event on the ticketing & monitoring tool, taking necessary details, and ensuring the call is dealt with.
-Log details of all incidents. Alerts/events and problems utilizing standard reporting methods.
-Provide first-line fixes, utilize relevant procedures, or escalate problems.
-Use supplied checklists and ensure that problems highlighted are followed up.
-Maintain procedures compliant with ITIL, the company’s quality management system.
-Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers Etc. and their components.

#Mandatory Skills:
-Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, Network devices and its Components, etc.
-Knowledge of Monitoring tools like Tivoli, Swivel, Nagios, etc.
-Excellent communication skills (written & verbal)
-Knowledge of ITIL framework and practices.

#Qualifications
B.E./ B. tech/ MCA

Last date to Apply:

Contact person Name:

NA

Email:

NA

Phone:

Website:

Apply Link:

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