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Sopra Steria Hiring for BPS Process Associate

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Job Details

Job Location:

Organization:

Experience:

Job Role:

Noida

Sopra Steria

Fresher

BPS Process Associate

Salary:

4.5 LPA

Job Type:

Full Time

Vacancies:

NA

Description:

The purpose of this roleis to provide an excellent customer service by answering incoming queries from customers. This role will report into the Customer Service Team leader and will require shift flexibility & quality delivery.

Manage both incoming and outgoing contact to and from our customers using all available methods of contact (email/letters)
Work actively as a team to achieve a top quartile position and performance is achieved consistently
Help manage and support all aspects of customer’s queries from move homes, billing, payment plan to meter exchange/exceptions
Help to support our continuous improvement & reduction in repeat contact (unwanted, wanted and associated complaints) month on month by ensuring timely processing of work with quality
Ensure we are delivering a first class customer service through proactive communication & resolution to customer queries

Last date to Apply:

NA

Contact person Name:

Email:

NA

Phone:

Website:

Apply Link:

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