1) You will need to ensure best-in-class service is provided by the People Services team to the business by ensuring employees’ queries and work requests are responded to professionally and within predefined Service Level Agreements (SLAs) using Live Chat and tickets on ServiceNow platform.
2) You are the front ending face of HR to the business as you will interact with employees on a day-to-day basis via Chat and ticket. You are the epitome of customer support.
3) You will need to ensure all HR transactions are processed on Workday system with 100% accuracy and efficiency.
4) You will need to increase and promote the use of self-service by creating documentation to add to our HR knowledge database. You will also need to maintain process documentation to align with business process needs, statutory and regulatory changes.
5) You will build relationships across the business (both inside and outside the HR team) ensuring stakeholders are kept informed and where applicable, consulted, about process change requests that impact their area.
6) You will work in co-ordination with the Talent Acquisition team to ensure smooth Onboarding of new hires into the company.
7) You will need to ensure all hire to retire tactical administration activities including (but not limited to) assisting new hires in filling statutory onboarding forms, benefits enrollments, storing employee data on various tools, taking care of the exit formalities of termed employees, providing HR inputs to payroll, maintaining Personnel files and complying to laws of the land are performed as per the prescribed timelines with 100% accuracy.
8) You should constantly challenge the status quo and bring in ideas to make the processes as concise, accurate and efficient as possible to provide excellent employee experience.
9) You will participate in HR projects, as required, and take care of any ad-hoc activities in APAC that come in which require operational support.