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Justdial Hiring For Customer Support Voice Process

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Job Details

Job Location:

Organization:

Experience:

Job Role:

Noida

Justdial

Fresher

Customer Support -Voice Process

Salary:

NA

Job Type:

Full Time

Vacancies:

Description:

✅What we are looking for
· Excellent Communication Skills in English and Hindi
· Pursuing degree, graduate or postgraduate
· Personable, attentive, and active listener
· Good interpersonal skills and communication skills in English
· Confident, assertive approach and resiliency
· Customer centric approach to go extra mile to keep up the user experience
· Pleasant voice with pleasing telephonic etiquettes
· Ability to work efficiently under pressure.
· Pleasant voice with telephone etiquette that creates a positive interaction.
· Working knowledge of computers, coupled with the ability to comprehend and follow instructions.
· Adept at typing with accuracy and speed.

✅Roles & Responsibilities:
-Handling the Callers’ diligently and providing the required information promptly over the phone.
-Listen to the callers’ concerns, Issues, and queries (if any) respond & direct them appropriately.
-Refer escalations & questions to respective team, if required for prompt closure.
-Maintain a positive attitude and calmly respond to the callers.
-Understand the process, execute, and maintain SLA in Certain Metrics.

Last date to Apply:

Contact person Name:

NA

Email:

NA

Phone:

Website:

Apply Link:

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