Key Responsibilities


· Resolve client’s questions or problems over the telephone or internet in the areas of system configurations/setups, product functionality, and bugs/enhancements

· Proactively keep the stakeholders informed of how and when problems are resolved

· Work with customers, internal Consultants, Support teams, and Development to resolve customer issues. Troubleshoot application issues.

· Work with customers and internal development teams for the adoption of Infor OS products.

· Troubleshoot integration issues with Infor products.

· Work proactively to reduce the turnaround time.

· Install, deployment and configuration of Infor software on Amazon VMs.