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Groupon Hiring For CUSTOMER SERVICE REPRESENTATIVE

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Job Details

Job Location:

Organization:

Experience:

Job Role:

Bangalore

Groupon

Experienced

CUSTOMER SERVICE REPRESENTATIVE

Salary:

NA

Job Type:

Full Time

Vacancies:

Description:

#Responsibilities:
-Respond to email and chat from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer.
-Manages email, chats, calls from customers.
-Resolve customer issues in a timely and consistent manner.
-Manage time and productivity to meet daily individual and team ticket targets.
-Stay current with knowledge of internal ticketing system, customer portals, back-office databases, Groupon redemption procedures, and specifics around different types of merchant features Previous professional experience in a customer service capacity, preferably in a high volume & transactional environment.
-Strong written and verbal communication skills

#Skills & Qualifications:
-Minimum Experience: Fresher / 1 to 5 Years Experience
-Under Graduation is Mandatory - Must have all the educational documents including Semester wise marksheet and the Provisional Certificate.
-Required to work in complete US shifts.
-Respond to email and chat from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer.
-Manages email, chats, calls from customers. Resolve customer issues in a timely and consistent manner. Manage time and productivity to meet daily individual and team ticket targets.
-Stay current with knowledge of internal ticketing systems, customer portals, back-office databases, Groupon redemption procedures, and specifics around different types of merchant features. Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment
-Strong written and verbal communication skills.
-Experience in e-commerce or back-office environment will be an added advantage.
-Comfort in a computer-based role for up to 8 hours a day. Ability to work in any shift based on business needs.

Last date to Apply:

Contact person Name:

NA

Email:

NA

Phone:

Website:

Apply Link:

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