Job Description:
Maintain a positive and professional attitude towards customers.
Provide support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls).
Be flexible to work in a 24×7 service environment as per the business needs which might include night and weekend shifts
Troubleshoot basic technical problems, identify customer needs, and develop creative solutions to address them.
Provide high-touch assistance to highest Tier customers, and build an in-depth understanding of most pressing customer issues.
Contribute to creating and updating a support knowledge base, you will have a passion for learning and knowledge sharing.
Promptly and independently resolve incidents and escalations, with effective communication to all stakeholders internally and externally.
Skills:
Team player and quick learner
Good Communication- Verbal and Non Verbal skills
Multi-Tasking
Good Team Player
Qualification:
Bachelor’s degree from an accredited institution
Excellent verbal and written English language skills
Strong attention to detail and a proven ability to balance multiple priorities
0-18 months experience in Technical Support/Customer service operations/ Troubleshooting/Campaign Optimisation in any company