Work with customers on their production Machine Learning deployments to resolve issues and achieve production readiness, availability, and scale.
Manage issues of Google Cloud customers through effective diagnosis, resolution, documentation, or implementation of investigation tools.
Develop an in-depth understanding of Google Cloud’s AI/Machine Learning products/solutions and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer issues.
Understand customer issues, advocate for their needs with internal Product and Engineering teams, to find ways to improve the product, and drive production changes.
Act as subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles to improve Google Cloud, and be part of a team of engineers/consultants that globally ensure 24-hour customer support.