Provides day-to-day technical support to employees, installs, configures, and troubleshoots laptops, workstations, desktop systems.

- Works closely with internal IT Operations to maintain network services and infrastructure when required.

- Working knowledge of ITIL including the use of helpdesk service delivery systems such as Service Now.

- Works well as part of a small team and the wider global Desktop Support team when required.

- Maintains and repairs computer equipment; installs, configures, and maintains computer hardware and software; performs routine and complex diagnostics.

- Installs hardware peripherals. 

- Provide hardware and basic software support to end users.

- Resolve connectivity problems with hardware and networking environment.

- Must have strong English language skills - written and verbal.

Must be able to demonstrate technical problem-solving skills. Responsibilities & Duties:

- Installing, testing and making software available to appropriate users ensuring software is properly configured, regularly updated and working properly on all PCs.

- Install, add, test, troubleshoot, repair, move, change-out, maintain and upgrade PC’s,

- Laptops, printers, and other peripherals. 

- Build PC and Laptops using Microsoft SCCM Knowledge of imaging.

- Raising Incidents in Service Now.

- Maintaining inventory records.

- Diagnosing and troubleshooting hardware failures.

- Repair and upgrade different types of computers (software and hardware).

- Liaising with external support companies to resolve faults in a timely manner.

- Liaising with the designated personnel responsible for keeping the inventory. - Maintaining computer peripheral equipment e.g. printers, scanners, projectors and conference room technology.

- Providing technical support by utilizing remote control and Windows administration tools.

- Effectively communicate all support aspects to all levels of personnel in a support driven customer-oriented manner through the Service Now Helpdesk