Responsibilities
• Running compliance checks on all free text PR (Purchase Requisition) incoming via Coupa; create POs post successful compliance checks
• Route PRs via approved Buying Channels (catalogs or web-forms) and preferred vendors
• Handling inquiries from internal customers as well as from external vendors and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met
• Maintaining clear records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Maintaining and updating content in Coupa for category cards, catalogs, preferred vendors, web-forms, to ensure accurate content that is easily accessible to all our business partners
• Act as liaison to the Accounts Payable team to resolve PO related invoice issues
• Supervising generic email box for incoming queries as well as resolving them as per the agreed SLAs
• Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposes
• Follow-up with requesters/co-functional teams to provide quick resolutions
• Following-up up with suppliers/vendors whenever required
• Provide periodic updates to users/impacted parties on the status of the ticket/issue raised;
• Transfer/raise/coordinate inquiries to appropriate teams for resolution
• Find opportunities to improve or to streamline the process
• Proactively take action and identify Continuous Improvement opportunities.