ob Overview

Tools Proficiency:
Helpdesk ITSM software, Operating Systems (MacOS(Most preferred), Windows and Linux)
Google Workspace, Okta, Microsoft 365
Teleconferencing solutions - Zoom, Slack, Microsoft Teams and Google Meet
Network printers and scanners
AV Conferencing Equipment Configurations, VoIP Phones like Polycom, Cisco and Avaya
Identity and Access Management tools like OKTA *Cloud Applications (with Single Sign On), Azure Virtual Desktop

Qualifications

Any Graduate (Engineering or IT graduate preferred)
Experience: Max. 0 to 2 years of experience in ITES/Software support/telecom domain/Customer Care/Backend services/Tech support/live chat support
Knowledge of Computer Peripherals/Operating Systems(MacOS (Most preferred)), Windows and Linux
ITIL certified preferred *Excellent computer/ internet navigation skills
Persuasion and convincing skills, efficient typing skills (30 wpm with 90% accuracy).
Proficiency in verbal and written English/customer interaction.
Should be able to work and co-ordinate in a team.