Receive the Warranty complaints / parts (3MIS, 6MIS, 12MIS and 24MIS)

Closely co-ordinate with Service team to receive the defective samples from field for analysis

Simulation of failure modes / Complaint received in field.

Conduct analysis on failed parts received under warranty.

Coordination with Production, Engineering, Supplier Quality departments for product quality issues (Customer complaints) – Drive Quality issues to Root cause.

Corrective actions and improvements tracking with different functions.

Carry out the Root cause analysis for IQS issues and implement the product improvement actions as per the project timeline

Testing of electrical and mechanical parts of the Electric Vehicle

Warranty parts flow management inside warranty cell (Receipt to Scrap)

Ensure 100% compliance to IATF 16949 QMS System on daily management activities

Maintain 5S in the warranty cell.