FLOW- Ethical Credit Management hiring for Team Lead - Banking Collections
FLOW- Ethical Credit Management
Team Lead - Banking Collections (Voice)
BPO Team leader with minimum 2+ Years of experience in
Manage Agent/Telecaller team’s performance tracking
Monitoring calls and guide the Telecaller team’s to achieve and improve on their performance
Set Goals and handle Telecaller team’s coaching on sound collection practices, participating in role plays and provide feedback to agents.
Provide feedback to Supervisor on new hire progress, and concerns/issues
Prepare daily and weekly reports as needed as to the status of the MTD production quotas.
Ensures staff meets daily collections goals.
Support in Contact Center initiatives.
Last date to Apply:
Contact person Name: