The incumbent will lead the zonal logistics operations (last mile and first mile). You will be responsible for creating world-class last mile delivery operations capability for Non-Large in Flipkart. You will be responsible for managing city logistics across the Zone to ensure on time delivery of goods and services. You are expected to bring operational success by transforming business processes. You will be accountable for creating and maintaining consistent feedback activities / mechanisms to ascertain the services levels of Delivery Hubs and each FE and encourage improvements. Responsible for creating efficient last-mile delivery solutions with maximum flexibility and minimized cost. You will also be driving First Mile KPIs.