Duties and Responsibilities:

-Possess and utilize strong understanding of Ethos products and processes
-Manage a high volume of policy servicing requests and other complex transactions while meeting established service level expectations
-Maintain accurate policy records and transactions with client interactions
-Partner with colleagues in CX, Sales, Underwriting, and Product/Engineering to resolve customer requests and escalations
-Meet individual as well as team production and quality goals to ensure a positive customer experience as well as compliance for Ethos
-Identify opportunities to improve processes and collaborate with internal and external stakeholders as well as management to implement agreed upon solutions
-Support internal product development efforts, including testing and QA of new tools and functionality that may be used by CX, Sales, and Underwriting teams

*Qualifications and Skills:

-1-3 years experience in operations, customer support, customer success, or related role
-Experience in life insurance or related industry preferred
-Bachelor’s degree preferred
-Proficiency working with Salesforce or equivalent support/help desk software
-Strong intellectual curiosity and drive to solve problems
-Excellent time management and prioritization necessary to balance all responsibilities
-Possess grit and can adapt to changes quickly
-Adaptable to change and ability to change tasks quickly with maintaining attention to detail
-Excellent phone presence and written communications skills
-Ability to work independently as well as collaborate with various departments
-Creative approach to problem solving

Note:
-Shift Timing Expectation: 8:30PM - 5:30AM IST
-Work Style: Onsite in Office
-Location: Bangalore