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DXC Technology Hiring for Technical Support Engineer

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Job Details

Job Location:

Organization:

Experience:

Job Role:

Noida

DXC Technology

Fresher

Technical Support Engineer

Salary:

4.5 LPA

Job Type:

Full Time

Vacancies:

NA

Description:

Answer contacts promptly and professionally
Log/Validate all contacts Call Handling Database
Resolve a high percentage of customer problems using the relevant tools and systems
Manage end to end all calls logged, providing regular updates to customers on call status
Complete follow-on actions as appropriate
Invoke Escalation Procedures within defined time frames
Adhere to Policies & Procedures
Work to achieve individual and team goals
Protect confidential and sensitive information and materials
Observe strict compliance to licensing, copyright and trademark legislation
Accomplish other duties as required
High Technical skill sets & Hands on technical support experience
Super user of Microsoft Office
Adherence to policy and procedures (compliance)
Ability to multi-task and prioritize
Ability to manage commitments to customer, manager etc
Ability to diagnose problems and take corrective action
Ability to assess progress against SLA and intervene as necessary
Ability to work with individuals to review measures and to coach towards meeting SLAs
Ability to escalate as appropriate

Last date to Apply:

NA

Contact person Name:

Email:

NA

Phone:

Website:

Apply Link:

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