Coordinates activities of functional areas or of department account leads to ensure that business solution objectives are met.
Assists in interpreting demand forecasts and in planning and delivering of end-to-end services.
Maintains records of account specific service problems and assists in prioritizing work requests.
Assists in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.
Eligibility Criteria:
Bachelor’s degree or equivalent combination of education and experience
Bachelor’s degree in business administration, engineering, information systems, or related field preferred
Zero or more years of support services or project or program experience