Job Description:
Conducts business process outsourcing processes/projects from identification through post-implementation to ensure that client specifications are met and to improve process for future projects.
Assists in defining outsourcing project scope and objectives. Analyzes and documents client requirements to provide appropriate data to project development and implementation team for client(s).
Prepares work plans, documents project scope and reviews with client to ensure accuracy. Monitors project schedules to ensure timelines and deliverables are met.
Assists with performance and integration testing of business applications to ensure user requirements are incorporated and client requirements satisfied.
Demonstrates system setup to clients before system is finalized. Tests and analyzes system configuration against requirement documents during implementation and administration.
Monitors processes and resolves participant issues; escalates as appropriate.
Basic Qualifications
Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in business administration, information technology, computer science or related field preferred
Zero or more years of business process outsourcing, consulting or systems implementation experience
Experience working with business processes
Experience working with information technology applications and infrastructure
Other Qualifications
Organizational and time management skills
Basic communication, presentation and facilitation skills
Ability to apply business and management consulting applications and services
Willingness to travel
Work Environment
Office environment
Location: Noida, Uttar Pradesh, India