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DREAM11 is hiring for Associate - Customer Care

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Job Details

Job Location:

Organization:

Experience:

Job Role:

Mumbai

DREAM11

Fresher

BPO / Telecaller

Salary:

NA

Job Type:

Full Time

Vacancies:

NA

Description:

Your Role:
Actively leading user communication via emails and live chats
Ensuring minimum turnaround time for resolving user queries & complaints
Delivering the best-in-class service in the most friendly and timely manner
Suggesting process & product improvements based on user feedback
Assisting the team in reporting & analysis
Being a team player and learning from your peers
Must Have:
1+ years of experience in customer service specialising in email support
Excellent proficiency in written and spoken English
Ability to remain calm, be cordial and friendly under stress
Good to Have:
Strong sports knowledge
Experience working in blended processes like email, chat, voice, etc.
Knowledge of CRM tools like Zendesk, Freshdesk, Jira etc.
A resolution-driven approach with a user-first attitude

Last date to Apply:

18/03/2022

Contact person Name:

NA

Email:

NA

Phone:

Website:

Apply Link:

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