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DigitalOcean Hiring For Customer Support Specialist

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Job Details

Job Location:

Organization:

Experience:

Job Role:

Work From Home

DigitalOcean

Fresher

Customer Support Specialist

Salary:

NA

Job Type:

Full Time

Vacancies:

Description:

#What You’ll Be Doing:
-Responding to tickets generated by our customers in a timely manner
-Providing thoughtful, personalized communication to solve our customer’s issues
-Identifying and owning challenges that multiple customers face; fixing similar issues for all our customers
-Quickly learning DigitalOcean products and adapting to rapid product, process, and policy changes
-Working both collaboratively and independently within a team setting (we love Slack!)
-Creating and updating knowledge-based articles
-Triaging, escalating, prioritizing, and following up with incidents or customer

What You'll Add to DigitalOcean:
-Excellent written and verbal communication skills
-Share knowledge with our team and community
-Passion for driving excellent customer experiences while providing critical account and billing expertise
-Tenacity to overcome obstacles to achieve our goals and initiatives
-Prior experience or knowledge of Escalation and Incident Management procedures
-Rigorous investigative skills and pattern recognition to help solve our customer’s current and future needs
-Identification with our brand and team culture
-Self-motivated with a great sense of responsibility
-Sound independent decision making

Last date to Apply:

Contact person Name:

NA

Email:

NA

Phone:

Website:

Apply Link:

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