Job Responsibilities:
Responding to a high volume of technical tickets generated by our customers promptly
Troubleshooting common issues related to Nodejs (and common app stack) configurations (database, dependencies, env vars, etc.).
Investigating root cause of app failure (server crash, data center outage, resource exhaustion, etc.)
Working both collaboratively and independently with our support, product, and engineering teams
Identifying, communicating, and documenting process and policy improvements
Preferred skill:
Experience with Linux command line operations
Excellent written and verbal communication skills
Successful track record in providing exceptional support to tech-savvy customers
Unrivaled passion for customer advocacy and technology
Strongly identify with our products, brand, and team culture
Qualification: Bachelor’s degree
Batch: 2017/ 2018/ 2019/ 2020/ 2021/ 2022