✅RESPONSIBILITIES
-Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system.
-Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (that is, , password resets, software configuration, etc).
-Uses remote tools to troubleshoot, analyze and resolve technical issues.

✅QUALIFICATIONS
-Education or equivalent work experience required.
-Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
-Good local/client's language skills (Written and spoken) as well as business English skills (Written and spoken) required