Key job responsibilities:

• Work with Tier 1 support personnel to resolve client issues in a timely manner and provide Tier-2 support to resolve technical issues related to all GlobalAdvantage suite of tools.

• Identify gaps and determine solutions to drive efficiency.

• Utilize applications such as MS Excel, MS Power Point to generate metrics and develop actionable recommendations

• Provide support to engagement teams or management by collecting and analyzing data and reporting results based on the needs of end users/client teams.

• Gain exposure to some of the complex tasks within the job function


Education/Background:

College coursework: BE/BTech


Key skills desired

• Proficiency with MS Excel, MS Power Point

• Excellent written and oral communication skills

• Basic understanding of SQL

• Comfortable working in a dynamic team environment where projects, and deadlines often require multi-tasking and flexible work schedules