Qualifications

Required:


· B. Tech, BE & Engineering Graduates

· Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage.
Work you’ll do

· Focus on delivering world class customer service to every customer coming at the ITS Walk-up.

· Provides Hardware and Application Support. Asset management and tracking of hardware and software. This duty requires knowledge of existing processes.

· Install and configure firm-standard images on laptops & desktops.

· Interface with outside customers and vendors as required

· Follow direction of immediate supervisors or managers to implement new technology.

· Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements.

· Provides Mobile Device deployment & support; activities include End user guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution.