Job Responsibilities:
Have passion on technical knowledge learning and be a quick learner
Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner
Initiates and/or implements corrective action as needed, in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
Have demonstrated ability to work in a fast-paced, dynamic environment, prioritizing work and adjusting to changing business demands
Ability to work under strict deadlines, prioritize and multitask work assignments, take ownership and adhere to strict internal quality assurance processes.
Exceptional attention to detail, relevancy, authenticity, and accuracy of information gathered; ability to structure, organize and synthesize data quickly with the end-user perspective in mind.
Enthusiastic self-starter with a can-do attitude, delivering a consistent high level of performance.
Eligibility Criteria:
Any Graduate from Any Stream
0-1 Years of work experience
Preferred skill:
Excellent Customer service (Phone / Chat / Emails)
Excellent written & verbal skills
ServiceNow experience preferred
Exposure to application support, ITIL framework etc.
Customer Service experience
Excellent spoken English Language proficiency
Proficient with MS-Office