#Job Title: Trainee Database Administrator
#Education: B.E/B.Tech/BSc/Graduation
#Experience: Fresher
#Location: Bangalore/Mumbai/Hyderabad

#Key Skills: Basic working knowledge in DB2 LUW, awareness in ITSM and SLA management, ticketing system and general incident management, good call handling capabilities

#Key Responsibilities:
-Technical Service Desk
-First Call Resolution (FCR)
-To assist an organization in achieving 25% of FCR of the overall ticket volume
-To communicate with customers as per Datavail customer communication protocol.
-To work closely with the Shift Leads/Manager ensuring tickets are assigned appropriately & responded to within SLA's.
-Support: Provide technical support, troubleshoot, and resolve issues related to the PROD/DEV environments under supervision of Tier 2/Tier 3 DBA.
-To perform basic routine DBA activities & service requests.
-To monitor customer production /development environments using various monitoring tools.
-Strong understanding of underlying Operating Systems (Windows/Unix/Linux).