Job Description:

We are looking for a techno-functional consulting champion who becomes the trusted advisor to clients and drives adoption of Darwinbox HRMS to ensure customer success.

Responsibilities:

● Act as a techno-functional consultant and provide recommendations on process

● Configure and manage client’s instance on Darwinbox; Assist and Train clients to do it on their own

● Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals

● Drive product adoption, increasing overall retention and achieve process success for customers

● Support clients during critical HR events like Appraisal, Increments etc.

● Support clients to resolve queries or bugs, as and when required

● Gather feedback on product experience during the entire customer lifecycle via targeted surveys

● Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities

● Share best practices with clients on how to achieve product success with Darwinbox

● Identify risks proactively, mitigate and escalate as deemed appropriate