Darwinbox hiring for Account Manager - Customer Success
Account Manager - Customer Success
We are looking for a techno-functional consulting champion who becomes the trusted advisor to clients and drives adoption of Darwinbox HRMS to ensure customer success.
● Act as a techno-functional consultant and provide recommendations on process
● Configure and manage client’s instance on Darwinbox; Assist and Train clients to do it on their own
● Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
● Drive product adoption, increasing overall retention and achieve process success for customers
● Support clients during critical HR events like Appraisal, Increments etc.
● Support clients to resolve queries or bugs, as and when required
● Gather feedback on product experience during the entire customer lifecycle via targeted surveys
● Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
● Share best practices with clients on how to achieve product success with Darwinbox
● Identify risks proactively, mitigate and escalate as deemed appropriate
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