Principle duties and responsibilities

Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
Provides L1 & L2 remote support on software and applications to the point of installation and basic use; if required need to escalate or file bugs with application owners
Uses troubleshooting techniques to identify network-related issues
Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers
Help employees with access & account issues based on defined/documented guidelines, policies and procedures
Attends required technical training sessions and makes effective use of KBs to address issues efficiently
Complies with schedule adherence to ensure the overall service level targets are achieved
Identifies and provides input on unique (or) recurring user problems

Required Skills

Excellent communication skills
Good customer service skills, multitasking and leadership skills
Ability to adjust quickly to changing priorities and make quick decisions with limited information
Qualification: Any Graduation
Batch: 2017/ 2018/ 2019/ 2020/ 2021/ 2022/ 2023