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CREENCIA Hiring for Technical Support - International Voice

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Job Details

Job Location:

Organization:

Experience:

Job Role:

Chennai

CREENCIA

Fresher, Experienced

Technical Support - International Voice

Salary:

NA

Job Type:

Full Time

Vacancies:

NA

Description:

Job Description:


We are looking for candidates experienced in providing voice support for international customers in a technical process.

The ideal candidate must be able to understand basic troubleshooting methodologies for a consumer technology product with a focus on customer service. They must have the ability to monitor, follow up and take complete ownership of customer issues.
Handle customer issues via phone for a technology product
Troubleshoot technical issues pertaining to products in Wi-Fi surveillance cameras
Provide active updates to the customer until the issue has been resolved
Triage issues to Level-2 and Customer Care team in other global locations
Accurately document cases in line with process requirements.

Perks & Benefits:

Attractive salary & incentives.
Cab facility (Only to a radius of 30 km)
PF & ESI / Health Insurance
IJP & career progression plans

Last date to Apply:

Contact person Name:

Email:

NA

Phone:

Website:

Apply Link:

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