Cognizant Hiring For PROCESS EXECUTIVE VOICE
PROCESS EXECUTIVE - VOICE
-For Medical Management Bachelor’s degree in Nursing or any health science related field.
-Business / Customer:
• Provide highest level of customer satisfaction.
• Strive to understand and resolve issues/queries at the first instance.
• Maintain the business controls as per the requirement.
For Claims, RCM and Member Services:
• Make and Answer calls to and from customers/end users based on agreed time frames.
• Transfer calls involving next level of service to the appropriate department as per the given guidelines.
#Project / Process:
• Develop a complete understanding of the Procedures.
• Complete transactions for data preparation, submissions, etc as defined in SOP’s.
• 100% Process adherence to transaction processing timelines.
• Adhere to audit compliance ( SAS 70, SOX, Statutory Audit) of all processes as laid out in process documentation.
• Ensure process guidelines are followed and met as documented.
• Set productivity /Quality benchmark.
• Adhere to shift handover processes.
• Raise process related issues / concerns on time with process and team leads.
• Ensure to meet all Statistical, Financial and TAT metrics.
• Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
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