Responsibilities: BPO II Customer Support II Good Communication

Manage Incoming Calls And Customer Service Inquiries.
Provide Information About Products And Services, Take/Cancel Orders, And Record Details Of Complaints.
Keep Records Of Customer Interactions And Transactions, Details Of Enquiries, Complaints, And Comments, As Well As Actions Taken.
Follow Up To Ensure That Appropriate Actions Are Taken On Customer Requests
Refer Unresolved Customer Grievances Or Special Requests To Designated Departments For Further Investigation.
Ability To Be On Phone For A Long Time And Familiar With Using Dialer Systems.