What will you be doing?

A typical day might include the following:

Analyse and solve complex issues in customer's environment.
Provide professional and high-level Customer Support on Ex Libris products
Work as a team member and collaborate with other teams
Daily communication with customers via CRM systems, E-mails, and phone calls.
Work along with other groups in the company - Product Management and account managers.

About You - Experience, Education, Skills

B.S.C degree or equivalent technical training in related field
Minimum 1-year client service experience, or equivalent
Fluency in English, written and spoken
Ability to work in a team and have good rapport with others
High analytical abilities and an integrated perspective
Customer orientation
Ability to communicate in both technical and non-technical language with customers and co-workers
Self-motivation and ability to maneuver in a multitasking environment
Independence, initiative, and ability to learn and follow through on tasks
Ability to work under pressure

It would be good if you also have

Experience in technical customer support
Familiarity with Research Office practices
Familiarity with librarianship practices/information science – cataloging, classification, search, and referencing
SQL experience

Hours of Work

This is a full-time role requiring 40 working hours (excluding breaks) per week.