Performs tasks such as, but not limited to, the following:

Provide technical support and perform maintenance

Perform service monitoring and reporting, with a focus on risk management and compliance

Explore new solutions, enhancements and opportunities for continuous improvement, projects and more

Perform the acquisition, provisioning and decommissioning of related equipment, software and services

Lead projects and change management initiatives

Manage external service providers



Knowledge/Skills/Competencies:

3 - 5 years of Zscaler experience.

Strong customer service orientation

Strong analytical, troubleshooting and problem solving skills.

Good communication (both oral and written), documentation and presentation skills.

Good leadership and teamwork skills.

Negotiation and conflict resolution skills.

Good ability to plan projects and tasks.

Good understanding of IT requirements for an end to end solution, including security, business continuity, disaster recovery, risk analysis and prepare business case

In-depth knowledge of the Windows OS (server and client) and the desktop operating environment. Linux and other mainstream OS knowledge will be helpful.

Fundamental knowledge of networking concepts

Advanced knowledge of infrastructure service management & diagnostic tools and processes

Advanced knowledge of end-point security management tools and processes

Understanding of IT Infrastructure asset lifecycle management