#Role Specifics - Day in the Life
●Customer Complaints- Handling customer complaints, providing appropriate solutions and alternatives within the time limit; following up to ensure resolution
●Responses- Maintaining a fast response time and great quality over all modes of customer communication (email, chat, calls, WhatsApp, YouTube & more)
●Resolving queries- Working cross functionally to ensure customer issues are being flagged and adequately addressed
●Prompt communication- Building sustainable relationships and trust with customers through open and interactive communication
●Planning & strategizing- Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience

#Must have skills:
●Freshers with relevant internships/skills or minimum 6 months of experience ; should have good understanding for Blended process - Chat, Voice and Email
●Excellent verbal, written and interpersonal communication skills
●Outstanding customer service skills and dedication to providing exceptional customer service

#Good to have skills-
●Must be self-motivator and self-starter
●Focus on quality and customer service
●Exceptional listening and analytical skills
●Solid time management skills
●Must be able to effectively deal with people at all levels inside and outside of the Company
●Creative ability & writing proficiency
●Ability to multitask and successfully operate in a fast-paced, team environment