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Brightree Hiring For Customer Support Engineer

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Job Details

Job Location:

Organization:

Experience:

Job Role:

Bangalore

Brightree

Fresher

Customer Support Engineer

Salary:

NA

Job Type:

Full Time

Vacancies:

Description:

Let’s talk about Responsibilities
• Provide effective phone and email software support to clients reporting problems or requiring on-the-spot coaching with our products
• Utilize the Salesforce Service Console to log customer cases
• Perform basic and advanced troubleshooting to identify/verify the underlying cause of customer-reported problems
• Utilize internal resources to assist in the prompt resolution of application and technical issues
• Contribute to the maintenance and improvement of the knowledge base
• Escalate calls to higher-level analysts according to defined support processes
• Contribute to the monthly team goals
• Participate in after-hour on-call rotation

Let’s talk about Qualifications, Skills and Experience
• Bachelor’s degree or equivalent experience
• Excellent customer service skills in a technical environment
• Good problem-solving and prioritization abilities
• Excellent verbal and written communication skills
• Electronic Health Record experience is preferred
• Knowledge of the post-acute healthcare industry is preferred

Last date to Apply:

Contact person Name:

NA

Email:

NA

Phone:

Website:

Apply Link:

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