1 Provide a production and a quality of service towards multiple Business lines/functions and in turn to

External customers.

2 Active participation in regular review of operational procedural changes /requirements during processing

function / staff meetings.

3 Active participation in Projects / System Changes / UAT / new system implementation when required.

4 Contribute to develop & propose ideas for a better partnership with Business and On-shore

5 Prepare MIS/KPI reports as and when required or requested by stakeholders
Technical & Behavioral Competencies

1 Accuracy and rigor
2 Team player
3 Result oriented
4 Strong Analytical skills

5 Ability to Multi- Task
6 Dedication and committed

7 Good communication skills both written and Verbal
Specific Qualifications (if required)