Company : AXA Business Services

Work Location:
Bangalore – MFAR and Eco polis
Pune - Vimal Nagar

Process : Email Support
Shift :Morning Shifts

Job Description
Seeking bright, articulate, detail-oriented candidates with a desire to help us exceed our customers’ expectations. Our Member Online team plays a critical role in delighting our customers through delivering timely, accurate, and professional service via email.

· Provide quality instructions or responses to be able to resolve the customer's issue.

· Develop strong customer relationships and will be responsible to resolve queries of the customers through e-mail within the assigned TAT.

· Manage and take ownership of the resolution process for all customer related issues.

· Maintain up to date knowledge of the process

· Emphatic, courteous and always express a sincere desire to help.
· Professional Experience in healthcare insurance will be an added advantage

Job Qualifications

· Graduate / post-graduate degree.
Typing Proficiency: 40-60 wpm.
At least one year of customer service experience via Emails.

(Optional)Fresher’s can apply too Effective reading and writing English communication skills - should be able to Communicate professionally, use proper grammar, punctuation, and spelling in complete.

· Ability to communicate clearly, concisely and effectively. Excellent communication, analytical, listening and organizational skills. Must be able to adhere to schedule changes based on department and/or business Must be an energetic self-starter with the ability to work both independently and within a team.

Excellent time management skills, attention to detail and the ability to multi task Competent in MS office and web browser environments.

Ability to continually display positive attitude.

· Good interpersonal skills and strong client focus Ability to handle process escalations, identify issues and risks and propose resolution

Language Skills · English - speaking, reading and writing Technical Competencies

· G weood knowledge of MS Office applications, especially Word and Excel required

· Ability to perform tasks on multiple computer applications


Instrd candidates can send their resume to : sreekanthkandula15@gmail.com
WhatsApp : 6303073568