Autodesk is hiring for Global Product Support Intern
We’re hiring interns to join us on an exciting journey that will see them be part of Global Product Support (GPS) which is a dynamic team of product, industry, and workflow experts responsible for delivering support services to customers ranging from Territory Accounts (SMB) to Named Accounts (Enterprise). We provide technical guidance, analytics, thought leadership, and hands-on, root-cause problem resolution to help and inspire our customers to maximize the business value and adoption of their technology investments.
Respond to support requests via multiple channels and following documented processes
Provide prompt, friendly and efficient assistance to Autodesk customers on a variety of issues and questions, such as product features, usage, etc.
Document support interactions in a company-wide case management system
Research, verify, and document product defects
Manage customer expectations by providing timely updates on progress support cases
Skills Required For Autodesk Jobs 2022 :
Learn from the talented individuals in the industry and work with them on solving complex technical issues.
Learn key customer engagement skills.
Global product support is part of Customer Success organization, you will have a kick start into what customer success is and how to deliver valuable outcomes
Hands on expertise with various Autodesk Products.
Basics of Civil / Architectural Engineering.
Working Knowledge on Revit Architectural / Revit Structural / Civil 3D
Basic knowledge on cloud collaboration (BIM / comitative software)
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