Job Description:
Provide superior customer experience, customer service & alternatives through voice to American Express card members.
Handle customer queries.
Handle escalations and display ownership and accountability on calls, emails and RM queries.
Demonstrate in-depth process and system knowledge.
Quick decisioning ability.
Provide superior customer experience on calls to American Express Card Members.
Provide alternatives and apply superior service.
Call handling skills to ensure best possible solutions and First Call Resolution (FCR) to card members.
Deliver to the Employees, Customer and Shareholder metrics as per goals.
Adhere to quality and compliance guidelines.
Ability to take quick decisions and respond to Customer inquiries.
Service no call handling skills to ensure best possible solutions & first call resolution to card members.
Excellent service handling & feedback from consumer.
Deliver to employees, customers & shareholder metrics as per goals.
Adhere to quality & compliance guidelines.
Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings.
Demonstrate learning agility, make decisions quickly and with the highest level of integrity.
Lead with a digital mindset and deliver the world’s best customer experiences every day.