Amazon Hiring For Customer Service Associate
Work From Home
Customer Service Associate
Role: Customer Service Associate
Job Type: Full -Time and Contractual Role (3-6 months)
Location: Work from home except Pune, Mumbai & Thane. Candidates Residing in cities like Nagpur, Nashik, Amravati etc. are eligible for this Opportunity.
Pay Rate: 202000- 288600 Per Annum
Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our India Phones(English-Hindi) customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
What are your hours?
This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40hrs,for example: 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of any 9 hours between 6 am and 11 pm Sunday to Monday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
What strengths will you bring?
Hard-Working, articulate, and detail-oriented
Friendly and customer-focused in every situation
Ability to learn quickly and embrace change
Comfortable multi-tasking in a high-energy environment.
What benefits will you receive?
One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
Lifestyle benefits and retail discounts through our Amazon Extras program
Expert training and ongoing opportunities to learn more and develop your skills
If this role sounds like it’s for you, then click on the link below to start the application process!
You’ll need to allow 3 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience.
If successful, we will contact you about next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
What qualifications do we need from you? Minimum age: 18 years old
Have the right to work in India
Strong communication skills in English, Hindi (both written and oral fluency). Fluency in Marathi will be a plus.
Experience working with a computer
The availability to work varying shifts from Monday to Sunday within the operating hours of Any 9 hours between 6 am and 11 pm.
Willingness and ability to work in rotating shifts (i.e., early, late, overnight, weekend, and overtime as required)
You'll need a quiet, distraction free work space (dedicated office space with a desk and chair)
From a technical perspective, a minimum broadband connection of 100MB download speed and 8MP upload speed using a hard-wire ethernet internet connection (no WIFI).
Last date to Apply:
Contact person Name: