· Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards
· Suggest process improvements and assist internal partners to drive them to completion.
· Maintain records of day-to-day work by updating trackers to reflect work done
· Supporting pilots in establishing and setting up new customer focus programs
· If there is a possible default on SLAs or quality, flag the escalation in time to the manager or SME.