Role summary

To process the payrolls and HRIS tasks/activities by meeting the obligations such as TAT & accuracy levels as specified.
To provide an effective and efficient payroll and/or HRIS service to customers, ensuring the accurate and timely payment of their employees’ salaries
• Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty
To proactively seek learning opportunities to develop and maintain good knowledge of Alight Solution’s systems, clients and workflow and processing procedures.
To take an active part in promoting your own training and development in all areas.
To own and manage the quality and accuracy of operational task of the team.
To support and help facilitate 100% SLA attainment for the team through effective WFM.
Be a SPOC to the clients(Internal / External)
Be the Innovation champion for the process and team.
Main responsibilities

Production

• Responsible For Processing And Meeting Targets Given For The Same

• Responsible For Second Level Verification Of Data If Required

• Providing Feedback On Quality Issues Found During Audits

• Responsible for timely escalation of production related issues

• Responsible For Maintaining Accuracy •

Prioritises, allocates and actions daily tasks to be accomplished to meet SLA

• To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc

• Ensures that team members get data required, in right format and in time to complete payrolls to agreed deadlines

• Calculates, prepares and transmits manual payments and third party disbursements

• Coaches and advises team members on Systems and PC usage

• Suggests ways in which systems and procedures can be improved to enhance the business.

• Updating Process Related Reports and Documents Compliances

• Ensuring ISMS Compliance Of The Team

• Adhering To Company Policies, Rules And Regulations

• Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process

• Adhering to Work Timings, Leave Schedules