Responsibilities include:
• Relies on moderate to advanced knowledge of Workday in general across multiple areas with specific experience supporting HCM-Security configuration.
• Advises and supports the resolution of multiple ticket types including Incidents, Service Requests and Enhancements.
• Support process may include trouble shooting/root-cause identification, solution planning / ideation, and configuration as is relevant as well as performing quality control/quality assurance steps for other team members.
• As needed, supports area Lead across the full spectrum of Workday support activities.
• May support other areas of Workday such as EIBs, Security, Absence, Reporting etc.
• Contributes to the development of user procedures, guidelines, documentation, and training materials for the Workday system.
• Identify and recommend business process improvements, and/or system optimization opportunities to better align with business needs.
• Proactively monitor Workday Feature Release and Weekly Patch documentation.
• Proactively and continuously pursue skills and professional development and training, and acquire new technical knowledge and abilities.
• Additional duties as assigned.