Roles and Responsibilities
Implement projects/ assignments related to network maintenance, upgrade, scaling, etc.
Monitor network uptime and performance, security, redundancy
Install, configure and maintain switches, routers, and servers.
Test new features and products, document test cases and results
Resolve service problems by providing the best solution to internal teams and customers.
Simulating live network topology in the lab and troubleshooting issues
Maintain applications including regular backups, high availability, latest version, and security
Flexible to work at any hours as per business requirements.
Updating job knowledge by participating in educational opportunities; maintaining personal networks.
Maintaining SOP for all troubleshooting and problem resolution steps
Enterprise customer escalations management and interaction for troubleshooting and handling of issues.ACT Fibernet | Skills & Experience Desired
0 to 3 years experience in NOC Support or networking-related profile
Strong understanding of OSI, TCP/ IP Model, L2 & L3 networking technologies.
Strong understanding and troubleshooting experience in TCP, UDP, DHCP, DNS, ICMP, ARP, STP, LACP, MPLS, and BGP.
Security, Cloud, Storage, SDWAN, Wifi, Firewall, and Customer Interaction.
Excellent (enterprise) customer handling and communication skills.
CCNA/ CCNP certifications are preferable.
ACT Fibernet Key Skills
Networking
Network Monitoring
NMS
Switch Configuration
Routing
Network Elements
Troubleshootin