Responsibilities
Provide resolution to maintain standards of quality
Review content and provide resolution based on prescribed guidelines
Recognize trends and patterns and raise issues timely
Provide insights to help improve the support to the users
Maintain a thorough understanding of process and policies
Provide excellent customer service to our customers
Minimum qualifications
Any Graduate (PG an added advantage)
Freshers are eligible
Fluent in the Hindi & English ( Should be able to read and speak)
Preferred qualifications
Effective probing skills and analysing / understanding skills
Problem-solving skills with customer-centric approach
Must be able to work on a flexible schedule (including weekend shift work)